We are here to answer all questions. We have compiled some of the most asked questions, but if we do not have it here, you can contact our support team with the form below.
Get an instant quote in under 15 seconds by answering a few questions about your device. Accept the offer, print your free shipping label, send us your device with full tracking, and get paid once we verify it.
Quotes are based on your device’s brand, model, storage capacity, and condition. You’ll see your exact offer instantly before shipping. Bundle multiple devices to maximize your total payout.
Payment is processed within 1 to 2 business days after we receive and verify your device. Choose from PayPal, Zelle, Cash App, or Venmo.
We buy smartphones, smartwatches, and tablets from all major brands, including Apple and Samsung. We accept devices in any condition, whether new, used, or broken.
Yes. We buy devices with cracked screens, water damage, charging issues, or that won’t turn on. Just be sure to accurately describe the condition when getting your quote.
Before shipping, back up your important data, sign out of all accounts (especially iCloud on Apple devices), remove your SIM card, and perform a factory reset. We handle secure data wiping, but completing these steps first is strongly recommended.
Shipping is completely free. We provide a prepaid shipping label at checkout. Just print it, pack your device securely, and drop it off at any USPS location.
Most orders are completed within 5 to 7 business days from shipment to payment. This includes shipping time and our standard device inspection timeline.
If our inspection reveals a different condition than described, we’ll contact you with a revised offer. You can accept the new price or have your device returned at no charge.
Have any questions ? We’re here to help
Email: support@buybacktree.com
